Frequently Asked Questions
Discover everything you need to know about our luxury collections and services.
How should I care for my Paspaley pearls?
To maintain their luster, pearls should be the last thing you put on and the first thing you take off. Avoid contact with perfumes, hairsprays, and cosmetics. Gently wipe them with a soft, lint-free cloth after each wear.
What is your shipping policy for high-value items?
We offer complimentary, fully insured express shipping on all orders. Your signature will be required upon delivery to ensure your purchase arrives safely and securely.
How can I be sure of the authenticity of my purchase?
Each Paspaley creation is accompanied by a Certificate of Authenticity. This document guarantees that your pearls are genuine Paspaley South Sea pearls, harvested from the pristine waters of Northern Australia.
What is your return and exchange policy?
We offer a 30-day return policy for items in their original, unworn condition with all packaging and certificates included. Please note that bespoke or engraved pieces are final sale.
Do you offer professional cleaning and restringing?
Yes, we recommend having your pearl strands professionally restrung every one to two years depending on wear. You can visit any Paspaley boutique or contact our concierge to arrange this service.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a seamless checkout experience.